My client says the review link does not work
Usually an expired link, a spam-filtered code, or the wrong email address.
Troubleshooting · 1 min read
- The link expired or was revoked. Re-share the deliverable to issue a fresh one.
- They are signing off and the confirmation code has not arrived. It is an email — ask them to check spam, and confirm the address you have for them is the one they read.
- They are opening it in an app’s built-in browser that blocks cookies. Ask them to open it in Safari or Chrome instead.
Note: Preview the client view yourself first. It shows exactly what they see, which turns "it does not work" into a specific answer in about ten seconds.
Open Deliverables — in your Stria workspace.
More on troubleshooting
- "A timer is already running" when I try to start one
- The Sentinel is not flagging anything
- My revision limit is not stopping anything
- My effective hourly rate is blank or looks wrong
- I cannot add another client or deliverable
- My billable share shows a dash, not a percentage
- Why is my booking rate missing or low?
- My client never got the sign-off code
- The deposit is paid but the files are still locked
- Why has my client not had a payment reminder?
- The verification page says the content changed