Troubleshooting
Something is not behaving. Start here.
Articles in this section
- "A timer is already running" when I try to start one — One clock at a time. Find the running one and stop it. (1 min)
- The Sentinel is not flagging anything — Four things to check, in order. An empty list is sometimes the correct answer. (2 min)
- My revision limit is not stopping anything — Almost always an unlocked scope, or an allowance of zero. (1 min)
- My effective hourly rate is blank or looks wrong — It needs logged hours and issued invoices, and it counts absorbed costs against you. (2 min)
- My client says the review link does not work — Usually an expired link, a spam-filtered code, or the wrong email address. (1 min)
- I cannot add another client or deliverable — You have reached a plan limit. Nothing is deleted and nothing is locked. (1 min)
- My billable share shows a dash, not a percentage — The hours in that range pre-date the billable switch, so any figure Stria showed would be an artefact rather than a measurement. (2 min)
- Why is my booking rate missing or low? — It is measured over proposals that got an answer, and it is withheld entirely when too few have. (2 min)
- My client never got the sign-off code — The code is an ordinary email, so it can be filtered, delayed or sent to an address nobody reads. Here is how to tell which. (3 min)
- The deposit is paid but the files are still locked — Part payment does not release a gate, and an offline payment has to be recorded before Stria knows it happened. (3 min)
- Why has my client not had a payment reminder? — Reminders are capped, spaced, and skipped for invoices the payment processor is already chasing. A stopped scheduled job is visible in-product. (3 min)
- The verification page says the content changed — The integrity check is recomputed from the current record, so it reports a change even when the approval itself is untouched. (3 min)