Contest an approval after it is signed
Either side can challenge a sign-off inside the dispute window. The original record is superseded rather than edited.
Walkthrough · 3 min read
Sometimes the wrong version gets approved, or the person who approved it did not have the authority to. A record that only ran in one direction would leave you with a locked deliverable and an argument conducted entirely over email, so an approval can be contested from either side.
- Open the deliverable and choose to contest the latest approval.
- Pick the ground and describe what happened. Both are recorded.
- Resolve it: uphold the dispute, reject it, or withdraw it.
Upholding a dispute supersedes the approval and reopens the deliverable, so you can publish a corrected version and collect a fresh sign-off. It does not touch the original record. A rejected dispute is kept deliberately too, because "this was challenged and the challenge did not stand" is a materially stronger position than an approval nobody ever questioned.
Every step is stored as an append-only transition rather than as a status field that gets overwritten: opened, then upheld, rejected or withdrawn. The current state is simply the most recent transition. A dispute history that could be edited afterwards would not be evidence of anything, which is the same reasoning that makes the approval itself immutable.
Note: How long the window stays open is a setting on your workspace, so you can match whatever your contract says rather than whatever Stria assumed.
Important: Reopening a deliverable does not retract a certificate you have already sent. That certificate stays true about what happened at the time; the verification page is what shows the record has moved on.
Open Deliverables — in your Stria workspace.